Tinjauan Perlindungan Konsumen terhadap Keterlambatan Pengiriman Barang Perspektif Hukum Ekonomi Syariah (Studi Kasus di Jasa Ekspedisi J&T Express Bakalan Krapyak Cabang Kudus)

Abstract

Consumer protection is important in trading activities, including delays in goods delivery. In the context of sharia economic law, consumer protection against delays in the delivery of goods can be realized through fair and transparent sales and purchase contracts, as well as through sharia principles which regulate the seller's obligation to fulfill promises of delivery of goods in accordance with the agreed agreement. This study aims to analyze consumer protection against late delivery of goods in the perspective of sharia economic law. This study uses a qualitative approach with document analysis and interview techniques. As a result of delays in the delivery of goods caused by internal factors that can be overcome, such as errors in delivery or insufficient inventory. If the delay in the delivery of goods is caused by external factors that cannot be overcome, such as natural disasters or war.